CHANGES TO OUR POLICY
This policy was last modified on June 3rd, 2019.
ONLINE POLICY ONLY
QUESTIONS AND FEEDBACK
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as email, or participate in another site feature. We do not store credit card details nor do we share customer details with any third parties.
When ordering, we may ask you for your name, email address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
HOW DO WE USE YOUR INFORMATION?
We may use the Data we collect from you when you purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your shopping experience and to allow us to deliver the type of content and product offerings in which you are most interested;
- To allow us to better service you in responding to your customer service requests;
- To process your transactions even quicker;
- To administer a contest, promotion, survey or other site feature; and
- To send periodic emails.
Your Data, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
If you have opted-in to receive our email newsletter, we may send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. If you would no longer like to receive promotional email from us, please click 'unsubscribe' link on the bottom of each email newsletter. If you have not opted-in to receive email newsletters, you will not receive these emails.
HOW DO WE PROTECT VISITOR INFORMATION?
We implement a variety of security measures to maintain the safety of your Data. Your Data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Although we have tried to create secure, reliable and trustworthy websites for our visitors, please be aware that the Internet is generally not regarded as a complete secure environment, and that therefore the confidentiality of the Data provided by you or material transmitted via our websites or by email cannot be guaranteed by us. Thus, we cannot be responsible or liable for the security of your Data whilst in transit via the Internet to us.
DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term 'outside parties' does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
How can you opt-out, remove or modify information you have provided to us? To delete all of your online account information from our database, sign into the 'My Account' section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
COOKIES AND SPAMMING
DO WE USE 'COOKIES'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.
Grateful Earth does not conduct “spamming”. Spamming is defined as sending unsolicited emails, usually of a commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications. On the contrary, where we believe that one of our products is of importance to you, we will inform you by email whilst giving you the choice of opting out of such service.
DATA TRANSFER AND LINKS
DATA TRANSFER ABROAD.
Grateful Earth may have databases in different jurisdictions. Grateful Earth may transfer your Data to one of its databases or to companies within the Grateful Earth group or to its partners, who have agreed to keep your Data confidential and secure, outside of your country of residence. If the level of privacy protection in a country does not comply with internationally recognized standards, we will ensure that Data transfers to our databases in that country are equally protected and that a transfer of Data to third parties in such countries does not occur. By submitting your Data, you expressly agree to its possible transfer to other companies within the Grateful Earth group and/or its partners and to this end to its trans-border transmission.
THIRD PARTY LINKS
PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES.
DATA AND CHILDREN
To respect the privacy of children and to comply with the laws designed to protect children, children under the age of 18 should not provide any Data. Grateful Earth will not knowingly collect, use, or disclose Data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (parent, guardian). Our websites are general audience sites that are not designed nor intended to collect Data from children under the age of 18. We ask that parents supervise their children while online.
TRADEMARK AND TERMS AND CONDITIONS
Grateful Earth and its affiliates, licensors and content providers are the owners of all the trademarks used on the Grateful Earth websites. Third parties are not allowed to use and apply any of the trademarks, logos and identifying marks without the express written consent of Grateful Earth.
TERMS AND CONDITIONS
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms and Conditions
Grateful Earth, LLC CONTACT INFORMATION
23016 Lake Forest Drive Suite D380
Laguna Hills, CA 92653